Thank you for being a customer of VIGO!

However, if there’s a need for a refund or to return an item, we are here to assist you.

RETURN

• You are allowed to return an item within 14 calendar days, beginning from the date you receive the item
• To be eligible for a return, your item must be unused and in the same condition that you received it
• Your item must be in the original packaging
• Your item needs to have either a receipt or proof of purchase

REFUND

• Once we receive your complaint, we will investigate and verify the details of the issue
• Once the validity of the complaint is verified, we will immediately notify you of the status of your refund and will request for the goods to be returned to us
• Upon receiving the item, we will initiate a refund to your credit card (or original method of payment) within 14 calendar days depending on your card issuer's policies

SHIPPING

• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non¬refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Orders

• When you place an Order with Vigo, Vigo will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
• Minimum Order Value - Some of our Vendors require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.
• Special Instructions – Vigo and the Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However in some cases where this is not feasible, possible or commercially reasonable, vigo and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither Vigo nor the Vendor shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
• Allergens – Vigo is not obligated to provide ingredient information or allergen information on the Platforms. Further, Vigo does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.
• Please note that your Order may be subject to additional terms and conditions provided by the Vendor.
• Prior to placing the Order
  • You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.
  • Once you select a Vendor, you will be taken to that Vendor’s menu page for you to select and add your Goods to the cart.

• Placing the Order

  To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

• Cancelling an Order

  • Please contact us immediately via our in-app customer support chat feature if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided a Vendor has not yet accepted your Order.

  • Refunds

    • Online Payment Orders

      You have the right to a refund for a cancelled Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order.